Terms
Updated November 12, 2026
These terms cover using TransitPrep and buying a city practice pack. By buying a pack or using the site, you agree to them.
Practice only
TransitPrep offers practice questions and study material. It is not an official test, and it is not affiliated with any transit agency, city or government. A good practice score doesn’t guarantee any result in a real hiring process.
What you buy
A city practice pack gives one person 90 days of access to that city’s practice questions and mock tests, starting when your payment is confirmed. The price shown is the price you pay, including any tax. It’s a one-time payment: there’s no subscription and nothing renews by itself. If you buy the same city again before your access ends, the new days start when the current ones run out.
Payment
Stripe processes your payment on its secure checkout page; we never see your card details. Your card statement shows TRANSITPREP, and your receipt is in the email we send after you pay and on your account page.
No refunds
All sales are final. We don’t give refunds for a change of mind, for days you don’t use, or for the result of a real test, except where the law requires one. Each city has free questions you can try before you buy. If a payment is refunded anyway, access to that pack ends, and it pauses while a chargeback on it is open.
Didn’t-pass credit
If you take your transit agency’s test after buying a pack and don’t pass, email [email protected] a copy of your result from the agency, such as the letter, email or screenshot that shows the result and its date. We’ll send you a code for one free city pack, for a retake or for another city, to enter at checkout. The test must be after the day you bought the pack. You get one credit for each pack you pay for; a pack you get with a credit doesn’t earn another. Credits never expire, have no cash value, and can’t be transferred or exchanged for a refund.
Your account
You sign in with your password and a code we email you, so keep both to yourself. A pack is for one person: accounts, passwords and codes can’t be shared or resold. To protect the questions from copying, each account can answer up to 600 questions a day, and we may end access for anyone who copies questions in bulk or shares an account.
Accuracy
We check facts against official sources and link to them. Streets, routes and addresses change, so rely on your agency’s own materials where they differ from ours.
Our content
Questions, maps and sign drawings on TransitPrep are our own work. Please don’t copy or republish them.
If something goes wrong
We work to keep TransitPrep running, but we can’t promise it will always be available or free of errors. If a problem on our side stops you using a pack you paid for, tell us and we’ll put it right, for example by adding days to your pack.
Changes
If we change these terms, we’ll update the date above. Changes never reduce access you’ve already paid for.